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Terms of Service

Effective Date: April 16, 2026 Last Updated: April 16, 2026

These Terms of Service ("Terms") are a binding agreement between you ("you," "your," or "User") and Nova Media LLC, doing business as SureDocs ("SureDocs," "we," "us," or "our"), a limited liability company organized under the laws of the State of Washington, United States of America. These Terms govern your access to and use of the SureDocs web application and related services (collectively, the "Service").

By creating an account or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.

1. The Service

SureDocs provides independent trades contractors with AI-assisted tools for generating professional business documents, including estimates, proposals, work orders, and related materials. The Service is provided on a subscription basis.

2. Eligibility and Accounts

2.1 Eligibility

You must be at least 18 years old and capable of forming a legally binding contract to use the Service. By using the Service, you represent and warrant that you meet these requirements.

2.2 Account Registration

To use the Service, you must create an account. You agree to:

  • Provide accurate, current, and complete information during registration;
  • Keep your account information up to date;
  • Keep your password and credentials confidential;
  • Promptly notify us of any unauthorized access to your account.

You are responsible for all activity that occurs under your account. We are not liable for any loss or damage arising from your failure to protect your account credentials.

3. Subscription Plans, Trial, and Billing

3.1 Plans

The Service is offered on monthly subscription plans. Current plan names, features, and pricing are displayed on our website at the time of purchase. Add-on features (such as SMS delivery or document archive) may be available for additional fees.

3.2 Free Trial

We offer a 7-day free trial for new subscribers. During the trial, you have full access to the features of the plan you selected. At the end of the 7-day trial period, your subscription will automatically convert to a paid subscription, and the payment method on file will be charged the monthly subscription fee, unless you cancel before the trial ends. You may cancel at any time during the trial through your account settings.

3.3 Auto-Renewal

Subscriptions renew automatically each month on the same calendar day as your original billing date. By subscribing, you authorize us to charge the payment method on file for each renewal period until you cancel.

3.4 Cancellation

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. You will retain access to the Service through that date.

3.5 No Refunds for Partial Periods

All subscription fees are non-refundable. We do not issue refunds or credits for partial months, unused features, downgrades mid-cycle, or account cancellations. This includes situations where you cancel shortly after a renewal date.

3.6 Price Changes

We may change subscription prices at any time. If we change the price of your subscription, we will notify you at least 30 days in advance. Price changes take effect at the start of your next billing period after the notice period. If you do not agree to a price change, your only remedy is to cancel your subscription before the change takes effect.

3.7 Taxes

Subscription fees do not include applicable sales, use, or value-added taxes. You are responsible for any such taxes imposed on your use of the Service.

3.8 Payment Processing

Payments are processed by Stripe, Inc. Your payment information is handled by Stripe and is subject to Stripe's terms and privacy policy. We do not store your full payment card information on our servers.

4. Acceptable Use

You agree that you will not:

  • Use the Service for any unlawful purpose or in violation of any applicable law or regulation;
  • Use the Service to generate documents that are fraudulent, misleading, defamatory, or that misrepresent your identity, credentials, or pricing;
  • Use the Service to harass, threaten, or defraud any person or business;
  • Upload, transmit, or distribute content that infringes the intellectual property rights of others;
  • Upload malware, viruses, or other harmful code;
  • Attempt to gain unauthorized access to the Service, other accounts, or our infrastructure;
  • Interfere with or disrupt the Service or the servers or networks connected to the Service;
  • Reverse engineer, decompile, or attempt to extract the source code of the Service, except to the extent such restriction is prohibited by law;
  • Resell, sublicense, or redistribute the Service without our prior written consent;
  • Use the Service to build a competing product or service.

We may suspend or terminate your account without notice for any violation of this Section 4.

5. Your Content

5.1 Ownership

You retain all ownership rights to the business content you create, upload, or provide through the Service, including documents, line items, logos, client information, and any other materials you submit ("Your Content"). You also retain ownership of the final documents generated through the Service on your behalf.

5.2 License to Us

You grant us a worldwide, non-exclusive, royalty-free license to host, store, process, display, and transmit Your Content solely to the extent necessary to provide the Service. This license ends when you delete Your Content or close your account, except to the extent we are required to retain information to comply with legal obligations or enforce our agreements.

5.3 Responsibility for Your Content

You are solely responsible for Your Content and for the accuracy, legality, and appropriateness of any document you generate, send, or distribute through the Service. You represent and warrant that you have all necessary rights to upload and use Your Content.

6. AI-Generated Content

The Service uses third-party artificial intelligence models to assist in generating document content based on your inputs. You understand and acknowledge the following:

  • AI-generated content may contain errors, inaccuracies, or omissions, including with respect to pricing, scope of work, legal terms, and measurements.
  • You are solely responsible for reviewing every document before sending it to a client, signing it, or relying on it in the conduct of your business.
  • Documents generated by the Service do not constitute legal, financial, tax, or professional advice.
  • We do not guarantee that AI-generated content is fit for any particular purpose, complies with applicable law, or accurately reflects your intentions.
  • Where the AI is unable to determine a price or value from your input, it may mark the line item as "$0.00" or flag it for review. You are responsible for updating such line items before sending the document.

By using the Service, you accept the inherent uncertainty of AI-generated content and agree to use the Service as a tool to assist you rather than as a replacement for your own professional judgment.

7. Delivery to Third Parties

The Service allows you to deliver documents to your clients or other third parties by email, SMS, or PDF download. When you initiate a delivery:

  • You represent that you have a legitimate business reason to contact the recipient and that you have obtained any necessary consent (including, where applicable, for SMS delivery under the Telephone Consumer Protection Act and similar laws);
  • You agree that we are acting as a conduit at your direction and are not responsible for the content of the documents you send;
  • You are solely responsible for compliance with all applicable laws governing your communications with clients, including anti-spam laws and telemarketing regulations.

Once a document is delivered, we cannot recall it. The document resides with the recipient.

8. SMS Messaging

If you enable the SMS delivery add-on, you may send text messages to clients through our third-party SMS provider (Twilio). You agree that:

  • You are responsible for obtaining any consent required by law from recipients before sending SMS messages;
  • You will not use the SMS feature to send marketing messages unless you have obtained proper consent;
  • You will include any opt-out language required by applicable law in your messages;
  • You will comply with all applicable telecommunications laws and regulations, including the TCPA, CAN-SPAM, and 10DLC registration requirements where applicable.

We reserve the right to block or limit SMS usage if we detect abuse, high opt-out rates, or signs of non-compliance.

9. Third-Party Services

The Service relies on third-party service providers, including (but not limited to) Vercel, Supabase, Clerk, Stripe, Anthropic, Resend, and Twilio. Your use of the Service is subject to the terms and policies of these providers where applicable. We are not responsible for the availability, performance, or acts or omissions of third-party services.

10. Intellectual Property

The Service, including all software, text, graphics, logos, design elements, and the "SureDocs" name and marks, is owned by Nova Media LLC or its licensors and is protected by U.S. and international intellectual property laws. Except for the rights expressly granted to you in these Terms, no rights are granted to you by implication or otherwise.

You may not use the SureDocs name, logo, or branding without our prior written permission, except to identify yourself as a customer of the Service.

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, secure, or free of viruses or harmful components. We do not warrant that AI-generated content will be accurate, complete, or suitable for any particular purpose.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL NOVA MEDIA LLC, ITS OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED U.S. DOLLARS (US$100), WHICHEVER IS GREATER.

Some jurisdictions do not allow the limitation or exclusion of liability for certain damages, so some of the above limitations may not apply to you.

13. Indemnification

You agree to indemnify, defend, and hold harmless Nova Media LLC and its officers, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to:

  • Your use of the Service;
  • Your Content or any document you generate, send, or distribute through the Service;
  • Your violation of these Terms or any applicable law;
  • Your infringement of any third-party right, including intellectual property or privacy rights.

14. Termination

14.1 Termination by You

You may terminate these Terms at any time by cancelling your subscription and closing your account.

14.2 Termination by Us

We may suspend or terminate your access to the Service at any time, with or without cause, and with or without notice. Grounds for termination may include violation of these Terms, non-payment, suspected fraud, or discontinuation of the Service.

14.3 Effect of Termination

Upon termination, your right to use the Service ends immediately. Sections of these Terms that by their nature should survive termination (including ownership, disclaimers, limitation of liability, indemnification, and dispute resolution) will survive.

15. Modifications to the Service and Terms

We may modify the Service at any time, including adding or removing features. We may also modify these Terms from time to time. If we make material changes to these Terms, we will notify you by email or through the Service at least 7 days before the changes take effect. Your continued use of the Service after the effective date of the updated Terms constitutes acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Service.

16. Governing Law and Dispute Resolution

16.1 Governing Law

These Terms are governed by the laws of the State of Washington, United States, without regard to conflict-of-law principles.

16.2 Venue

Any dispute, claim, or controversy arising out of or related to these Terms or the Service will be brought exclusively in the state or federal courts located in Pierce County, Washington, and you consent to personal jurisdiction in those courts.

16.3 Class Action Waiver

To the maximum extent permitted by law, you agree to resolve any dispute with us only on an individual basis, and not as part of a class, collective, or representative action.

17. Miscellaneous

17.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service and supersede all prior or contemporaneous agreements, communications, or understandings.

17.2 Severability

If any provision of these Terms is held to be invalid or unenforceable, that provision will be modified or severed to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

17.3 No Waiver

Our failure to enforce any provision of these Terms will not constitute a waiver of that provision or of any other provision.

17.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms to any successor in interest or affiliate without notice.

17.5 Force Majeure

We will not be liable for any failure or delay in performance caused by events beyond our reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, internet outages, or failures of third-party service providers.

18. Contact Us

If you have questions about these Terms, please contact us at:

Nova Media LLC DBA SureDocs Email: support@suredocs.app

By using SureDocs, you acknowledge that you have read, understood, and agreed to these Terms of Service.